Don’t worry, we’re still ticking away!
Delivery times relating to COVID-19
Please bear with us as we have noticed some delays in standard postal services in a number of countries, because of this please allow more time for your order to arrive than you would normally. Rest assured team is here to help, but we are asking buyers to allow 7 days for UK deliveries and up to 28 days for international shipments. Thank you again for your patience and understanding.
In light of the recent Coronavirus outbreak, we wanted to reassure all of our customers that Geckota will continue shipping products with our usual delivery service. We’ll be keeping a close eye on the situation as time goes on, and will act accordingly following any announcements from the government.
We currently have measures in place that allow our team to work remotely but still continue delivering our products to our loyal customers. We will of course keep you updated if anything changes, but until then, we are still running as usual.
Please be assured that all of our products are handled with care, and we have enforced stricter health and safety measures in our packing facility to ensure that all of our watches, watch straps and accessories are clean when they arrive at your door.
If you have any questions or concerns on the above, please do get in touch. We hope you all keep safe and healthy during this uncertain time!
The Geckota Family
(As the situation develops we will provide updates below where appropriate).
23/03/20: Returns policy extended!
With the continued and heightened severity of COVID-19, we've decided to extend our returns policy from 30 days to 90 days! We understand in these awkward times for us all that returning a watch strap might not be at the top of your priorities - we'd like to help in any way we can. We pride ourselves on efficient and friendly customer service, so if you have any questions regarding a recent order, if you need some advice before picking a strap for your watch or you want some more information on a product you know where to find us. Stuck at home? Why not head over to our blog or YouTube channel? There are endless amounts of content for you to get your teeth into.
Oh, and we also have something I think you will all be interested in at the end of this week. You'll want to make sure you're subscribed to our newsletter and follow us on social media (Instagram, Facebook and YouTube) to make sure you hear the news as it happens!
24th March 2020: Update.
As of today the UK has entered a state of enforced restricted movement. Schools and many businesses have been ordered to close. Online businesses however have been encouraged to remain operational as have the various delivery services. Many of us are now working from home and our office staff have been reduced to a minimum. We are all OK and are working hard to continue to serve you as best we can. We are currently shipping orders out every weekday as normal.
Please note that there may now be some delays with items sent in the mail. We will continue to monitor the situation and know that there are delays with mail sent to some of our international destinations. Customers are advised to select the Express Delivery option which offers a fast and fully tracked service. We offer this service for free with orders totaling as little as £50 depending on the destination.
Many thanks to all of you who have and continue to support businesses like ours during this very difficult time for us all. Stay safe everyone.
25th March 2020: Things are in the works!
Hi all, we just wanted to check in again with everyone to let you all know that although we're all working from home things are still happening. Your support as loyal customers always means so much to us, this is only heightened during these unnerving times. We're simply a group of people who all love watches and are passionate about providing the best service. whether that be in the form of a watch strap, a watch, a social media comment or a video.
We will continue to update this as regularly as possible!
27th March 2020: Update on shipping
We have been notified by Deutsche Post that they have temporarily suspended mail shipments to a number of international destinations. Many of these countries are not places that we would normally send items to but there are a few that we do, such as Australia, Hong Kong and the USA. Please note that express shipments are not affected are we are recommending that international customers select this option to ensure that they receive their order within a reasonable time frame.
27th March 2020: A letter of thanks…
We’ve just published a letter of thanks on the site discussing how the current climate is affected us and how through everything, your support means so much.