If you created an account when you placed your order, you can easily view your order details by logging in.
If you checked out as a guest, you won't be able to see your order information by logging in. However, if you decide to create an account later, unfortunately, we won't be able to link your guest orders to the new account. Let us know if you have any questions or concerns!
We understand that sometimes plans change, and you may want to cancel your order before it's shipped. We are here to help you with that process and make it as seamless as possible. If you have not received notification that we have dispatched your purchase, please reach out to us as soon as possible through our contact page. Our customer service team will assist you in canceling the order and processing a refund for you.
However, if you have already received a shipping notice and your order is on its way, we will be unable to cancel the order. In that case, you will have to go through the returns process after receiving your order. We will be happy to assist you in this process and guide you on how to return your purchase.
We're sorry to hear that you're experiencing issues with making a payment. Here are a few things you can try:
We apologize, but due to regulations in the UK regarding banking data, we are unable to accept orders over the phone.
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Add Items to Your Cart: Browse our website and add the products you'd like to purchase to your shopping cart by clicking the "Add to Bag" button.
View Your Cart: Once you've added all desired items, click on the shopping cart icon or "Cart" button located in the right-hand corner. This will take you to your cart summary.
Proceed to Checkout: In the cart summary, you'll see a list of the items you've added. Review your selections and click the "Check Out" button.
Enter Your Discount Code: On the right-hand side of the checkout page, you'll see a field labeled "Discount code" this is where you'll need to enter your discount code.
Apply the Discount: Type or paste your discount code into the field. Double-check the code to ensure it's entered correctly then click the "Apply" button.
Once an order has been successfully placed and payment has been processed, we're unable to apply a discount code after the order has been confirmed.
Why? Our system is designed to process orders quickly and efficiently. This means that once you've completed the checkout process, your order is already in motion for processing. At this stage, our system locks in the details of your purchase, including the pricing, to ensure a smooth fulfillment process.
Don't worry, depending on the terms and conditions of the discount code, you'll be able to redeem it on your upcoming order.
Only one discount code is valid, and cannot be applied in conjunction with any other offer/discount codes.
Here are some steps and tips to help you troubleshoot the issue:
Double-Check the Code: Make sure you've entered the discount code correctly.
Review Code Details: Check the terms and conditions associated with the discount code. Some codes may have specific requirements such as a minimum purchase amount or products from a particular category.
Cart Items: Ensure that the items in your cart align with the requirements of the discount code. If the code is only valid for certain products, make sure your cart contains those items.
Browser or Device: Sometimes, issues can arise due to browser cache or device settings. Try using a different browser or device to apply the code.
Expiration Date: Verify that the discount code is still within its valid period. Expired codes won't be accepted.
Newsletter Codes: If the discount code was sent via our newsletter, ensure that you're using the same email address that is subscribed to our newsletter.
Remove Previous Code: If you've tried applying a different code earlier, make sure to remove it from the code field before entering the new one.
Single-Use Codes: If the code is a one-time-use code and you've attempted to use it previously, it might no longer be valid.