Geckota's Updated Shipping Policy

We at Geckota have recieved lots of questions regarding our shipping policy, especially our DDP shipping. When you shop at Geckota, we aim to make shipping and delivery a smooth process and aim to offer free shipping options wherever we can. We hope this page will answer any questions you may have about our domestic and international shipping policy.

What is DDP shipping

DDP or Delivery Duty Paid shipping means that we cover all the extra costs that may incur with your shipment and take responsibility for transportation until you've recieved your order. This is our way of providing a transparent and smooth shopping experience, without any worry of hidden costs that can occur when shipping products internationally.

In short, when you place an order with us from outside of the UK, the final checkout price of your order and delivery is all that you pay. Any import duties, VAT or additonal delivery charges to your country will be covered by us.

Every week, we ship thousands of orders all over the world; for more information on shipping rates for your region, please see the table below.

Please note, all prices are in £ (GBP), our team will carefully pack your order and send it out the next working day, the number of days is approximate working days for delivery.

Domestic Zone 1

All domestic shipments include UK VAT charged at the current rate.
Standard - We use Royal Mail First Class for our standard delivery.
Express - We normally use DPD Express and occasional Royal Mail Special Delivery for our express delivery.

Domestic Zone 2

Please note that customers may have to pay additional tax and duty for orders delivered.
Standard - We use Royal Mail First Class for our standard delivery.
Express - We normally use Royal Mail Special Delivery for our express delivery.

Europe Zone 1

Please note, all customs taxes and duties are included, so there are no additional fees to receive your delivery.
Standard - We use UK Royal Mail for the first part of the journey, which will then be passed onto your local postal service for the final part of the delivery.
Express - We use DHL for our express delivery.

Europe Zone 2

Please note, all customs taxes and duties are included, so there are no additional fees to receive your delivery.
Express - We use DHL for our express delivery.

Europe Zone 3

Please note that customers may have to pay additional tax and duty for orders delivered.
Express - We use DHL for our express delivery.

International Zone 1

Please note that customers may have to pay additional tax and duty for orders delivered.
Standard - We use UK Royal Mail for the first part of the journey, which will then be passed onto your local postal service for the final part of the delivery.
Tracked - We use UK Royal Mail for the first part of the journey, which will then be passed onto your local postal service for the final part of the delivery.
Express - We use DHL or UPS for our express delivery.

International Zone 2

Please note, all customs taxes and duties are included, so there are no additional fees to receive your delivery.
Express - We use DHL for our express delivery.

International Zone 3

Please note that customers may have to pay additional tax and duty for orders delivered.
Express - We use DHL for our express delivery.

Internationl Zone 4

Please note that customers may have to pay additional tax and duty for orders delivered.
Express - We use DHL for our express delivery.

Rest Of World

Please note that customers may have to pay additional tax and duty for orders delivered.
Express - We use DHL for our express delivery.

What if my country is not listed above?

We ship internationally, however there may be some countries which we have to exclude. If you have any queries please send us a message using the field below.

We are committed to protecting your privacy and we will only use the information that you provide lawfully, and in accordance with the Data Protection Act 1998. The Act allows business to collect information for the purposes of advertising, marketing and public relations in connection with their own business activity and for their own accounts and records.

We only collect information about you to allow us process your order and provide you with the best possible service. The type of information we will collect about you includes: Your Name, Your Address, Your Phone Number and Your Email Address.

We will never collect sensitive information about you without your explicit consent. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If you have any questions or comments about privacy, please email support@geckota.com, or you can write to us at: Geckota Limited, PO BOX 185, Tewkesbury, GL20 9BL, United Kingdom.

We want you to be happy with your purchase and you are covered by the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If for any reason you feel that the item you have purchased is not suitable, please contact us within 30 days of receipt and return it, unused, for a refund or exchange.

For orders outside the UK, any shipping fee for the original order is not refundable.

Customers are responsible for any return shipping costs. For some countries, we can offer a prepaid returns label and the cost can be deducted from the refund.

We reserve the right to charge a handling fee in the case of items being returned to us outside of the specified delivery time. The regulations state that a retailer can make a deduction from your refund if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.

Please note that the buyer pays for returning any goods unless they are faulty and as returns are sent entirely at the buyer's risk, please obtain a proof of postage and insurance. Refunds and exchanges are processed following receipt of the returned item

Please contact the team from this page below to find out more and book your return.

Orders can be placed on-line though this website. Please note that we do not have a shop and we are currently unable to accept payment over the phone.

All orders will be shipped from our offices in the United Kingdom. Since the tax rate varies depending on the type of goods and the country we are shipping to, once you have entered the shipping destination, the taxes and duties can then be calculated and, if necessary, due to the country's customs regulations, extra taxes and duties could be charged. If any additional taxes or duties need to be collected, they are then displayed at the checkout before you enter your payment information.

This ensures hassle-free shipping and eliminates the need for additional customs charges in order to get your delivery.

You can pay online with your credit or debit card, or you can use your paypal account. All payments are handled securely and we do not store your card details. All payment pages of this website are displayed through a secure connection. Payment is required in advance for all orders. Only one promotional code can be used per order.

Customers can view their previous orders at any time by logging into their account. If you need assistance with this please contact us.

Customers can update their information at any time by logging into their account. If you need assistance with this please contact us.

Please note that buyers use our products at their own risk. Buyers are themselves responsible for safe and secure fitment of our products. If you are at all unsure about the suitability of any of our products please consult a professional or our customer services team for advice and assistance. We accept no responsibility for any damage or loss caused by the use of our products.