Shipping & Delivery

For information about how the UK leaving the EU (BREXIT) affects ordering for EU countries click here

Delivery times relating to COVID-19

Please bear with us as we have noticed some delays in standard postal services in a number of countries, because of this please allow a more time for your order to arrive than you would normally. Rest assured team is here to help, but we are asking buyers to allow 7 days for UK deliveries and up to 28 days for international shipments. Thank you again for your patience and understanding.

All items are sent out as soon as possible, often the same day or the day following receipt of payment, but you will receive an email notification once your item is on its way.

UK customers

Free standard delivery is available for all orders over £25
Orders under £25 there is a small charge of just £1.99
Express delivery option £6.99 for orders under £50
Free express delivery for all orders over £50

You will receive a tracking number when your order is dispatched, to track your order, click here.
For more information for UK shipping please click the following link

EU customers

Express Shipping at £19.99
Free Express shipping for all orders over £100 (Selected countries)

USA customers

For orders under $120.00* (£100 GBP) the delivery charge is $16.99* (£14.99 GBP)
Free Express shipping for all orders over $120.00* (£100 GBP)

For more information for shipping to the United States of America and more customer service information please click the following link USA Customer Service

Canada customers

For more information for shipping to Canada please click the following link Shipping to Canada

Rest of the world

For orders under £100, Express Shipping at £19.99
Free Express Shipping for all orders over £100

Please note that customers outside of the European Union may be liable for import taxes and customs duties. Please be aware of this before placing your order as these taxes and any associated administration fees are paid by the recipient of the goods. We reserve the right to charge a handling fee in the case of items being returned to us by the delivery company.

Privacy & Security

We are committed to protecting your privacy and we will only use the information that yo
USA customers

For orders under $120.00* (£100 GBP) the delivery charge is $16.99* (£14.99 GBP)
Free Express shipping for all orders over $120.00* (£100 GBP)

For more information for shipping to the United States of America and more customer service information please click the following link USA Customer Service

Canada customers

For more information for shipping to Canada please click the following link Shipping to Canadau provide lawfully, and in accordance with the Data Protection Act 1998. The Act allows business to collect information for the purposes of advertising, marketing and public relations in connection with their own business activity and for their own accounts and records.

We only collect information about you to allow us process your order and provide you with the best possible service. The type of information we will collect about you includes: Your Name, Your Address, Your Phone Number and Your Email Address.

We will never collect sensitive information about you without your explicit consent. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If you have any questions or comments about privacy, please email [email protected], or you can write to us at: Geckota Limited, PO BOX 185, Tewkesbury, GL20 9BL, United Kingdom.

Returns & Replacements

We want you to be happy with your purchase and you are covered by the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If for any reason you feel that the item you have purchased is not suitable, please contact us within 14 days of receipt and return it, unused, for a refund or exchange.

For orders outside the UK, any shipping fee for the original order is not refundable.

Customers are responsible for any return shipping costs. For some countries, we can offer a prepaid returns label and the cost can be deducted from the refund.

We reserve the right to charge a handling fee in the case of items being returned to us outside of the specified delivery time. The regulations state that a retailer can make a deduction from your refund if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.

Please note that the buyer pays for returning any goods unless they are faulty and as returns are sent entirely at the buyer's risk, please obtain a proof of postage and insurance. Refunds and exchanges are processed following receipt of the returned item

Please contact the team from this page below to find out more and book your return.

Ordering

Orders can be placed on-line though this website. Please note that we do not have a shop and we are currently unable to accept payment over the phone.

Payment, Pricing & Promotions

You can pay online with your credit or debit card, or you can use your paypal account. All payments are handled securely and we do not store your card details. All payment pages of this website are displayed through a secure connection. Payment is required in advance for all orders. Only one promotional code can be used per order.

The VAT (sales tax) element of the order is paid by us for buyers in the UK and the European Union. Orders that are sent outside of the UK and the European Union do not have this tax paid and so these customers may be liable for additional import taxes and customs duties. Please be aware of this before placing your order as these taxes are paid by the recipient of the goods. We reserve the right to charge a handling fee in the case of items being returned to us by the delivery company. The main benefit for customers is that we can offer the same low prices for all buyers regardless of their location. No additional tax will be added or subtracted at the checkout for any purchases.

Viewing Orders

Customers can view their previous orders at any time by logging into their account. If you need assistance with this please contact us.

Updating Account Information

Customers can update their information at any time by logging into their account. If you need assistance with this please contact us.

Correct Fitment & Suitability

Please note that buyers use our products at their own risk. Buyers are themselves responsible for safe and secure fitment of our products. If you are at all unsure about the suitability of any of our products please consult a professional or our customer services team for advice and assistance. We accept no responsibility for any damage or loss caused by the use of our products.

Still can't find what you're looking for?

Sorry to hear you haven't found the perfect product yet. Don't worry, our friendly, efficient and knowledgeable customer service team is here to help. Drop us a message below and we will get back to you as soon as possible (see our customer support opening times for when we're most active).

Send Us A Message


If you have any questions please use the form below and we'll get back to you as quickly as possible.

Contact Us

T: +44 (0) 1684 252 686

Customer Support Opening Times

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday Closed
Sunday Closed