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Shipping policy

Click here for a full list of destinations and shipping rates in the Shipping & Delivery section of the FAQ.

All items are sent out as soon as possible, often the same day or the day following receipt of payment. All orders are sent out from the UK by Royal Mail or DHL. We ship to all parts of the world every day and we use Airmail or DHL Express for overseas deliveries. Shipping to the EU with the standard delivery option usually takes around 7 working days and customers in the rest of the world will usually receive their orders within 14 working days. The Express option is the recommended shipping option for overseas customers as this is usually a 1 or 2 day service and is fully tracked. We reserve the right to select the most suitable delivery method for your order so please contact us if you wish to use a specific delivery service.

Postage options are calculated automatically and are displayed at the checkout. We use different shipping zones to calculate the cost of shipping your order. The cost of shipping is also dependent on the value of the goods as all items are insured while in transit.

For UK customers lower value orders can be sent using Royal Mail "First Class / 24", higher value items are sent using Special Delivery, RM Tracked or DHL. Please note that postage costs will vary and the exact cost of postage will be confirmed at the checkout before payment is made. Non-UK customers lower value items can be sent using standard Airmail to many destinations (this will be confirmed at the checkout). Higher value orders are sent using Registered Airmail or DHL. Most EU countries served by the standard airmail service along with the USA, orders to other destinations will only be sent using the Registered Airmail service or DHL. Please note that customers outside of the European Union may be liable for import taxes and customs duties.

Please be aware of this before placing your order as these taxes and any associated administration fees are paid by the recipient of the goods. We reserve the right to charge a handling fee in the case of items being returned to us by the delivery company.