Customer Service Information for UK Customers
We are a UK business situated in the Cotswold town called Tewkesbury. Our despatch team ship 1000's of orders out each month to places all around the UK.
Free standard delivery is available for orders over £25, lower value orders there is a small charge of £1.99
We use Royal Mail for our standard UK delivery, and our packages are designed to go through a standard postbox. This delivery service also comes with a delivery confirmation number which you can view from the following link once they have made the delivery Royal Mail Trace
From the receipt of your despatch email notification, we would normally expect Royal Mail to deliver your order between 1-2 working days, but it can occasionally take a little longer.
Express Tracked Delivery
We also have a fully tracked express delivery option for which we have partnered up with DPD, this shipping service opens up some fantastic in-flight delivery options.
- Choose Your Delivery Date
- Estimated Delivery Time
- Rearrange Delivery
- Driver Tracking
- Neighbour Delivery
- 2,500 DPD Pickup shops
This service is available for a small charge of £6.99
but for orders over £50 good news! This delivery is on us, it's absolutely FREE!
From receipt of your despatch email notification delivery time for this service is next working day (please note this doesn't include Saturday or Sunday).
Contact the Team
Contact us by email via our help and support page
If for any reason you feel that the item you have purchased is not suitable, please contact us on the above details within 14 days (this has now been extended to 90 days during the COVID-19 pandemic) and our team will give you instructions on how to return your item to the following address for our office in Tewkesbury:
PO Box 185
For more details please see our support page