Customer Service Information for customers in the United States
We are a UK based business but ship internationally every day and a significant number of these shipments are to customers in the USA.
Please remember that the quality of our products and the service we provide is, and always has been, our top priority. This page has customer service information specifically for customers in the USA.
Following feedback from our customers, we have recently made some improvements to the way we ship items to the USA. This is due to an increasing number of delays and lost items reported to us by customers in the USA when we have shipped using standard airmail.
Here's what you asked for...
- Fast delivery
- Reliable delivery
- A fully tracked service
- Free delivery options
We have listened to your feedback and after evaluating various options we have partnered with DHL Express to provide a fully tracked and very fast delivery service, normally within 1-2 working days for all orders.
With this service you can take advantage of some fantastic benefits as we have included their Delivery On Demand service where you can choose one of the six different delivery options while your shipment is en-route.
- Choose Your Delivery Date
- Authorize a Signature Release
- Leave with a Neighbor, Leasing Office or Security Guard
- Collect from DHL ServicePoint or Locker
- Delivery to an Alternate Address
- Put Your Deliveries on a Vacation Hold
For orders under $138.00*
(£100 GBP) the delivery charge is $13.99*
For any orders over $138.00*
(£100 GBP) good news! Your delivery is on us, it's absolutely FREE!
*These are approximate US Dollar costs as the currency rate may fluctuate.
We offer an exchange rate selector and this will enable you to pay in US Dollars.
Contact the Team
We operate a toll-free telephone line which is operational between 4 am - 12 pm (EST) 1-833-811-3353
or you can contact us by email via the contact us page
If for any reason you feel that the item you have purchased is not suitable, please contact us on the above details
within 14 days (this has now been extended to 90 days during the COVID-19 pandemic) and our team will give you instructions on how to return your item to the following address:
Trulogic - EZI - Geckota
5401 NW 72nd ave
Miami FL 33166-4223
For more details please see our support page