Customer service information for customers in Canada
We are a UK based business but ship internationally every day and a significant number of these shipments are to customers in Canada.
Please remember that the quality of our products and the service we provide is, and always has been our top priority. This page has customer service information specifically for customers in Canada.
Following feedback from our customers, we have recently made some improvements to the way we ship items to Canada. This is due to an increasing number of delays and lost items reported to us by customers in Canada when we have shipped using standard airmail.
Here's what you asked for...
- Fast and reliable delivery
- A fully tracked service
- No hidden extra charges
We have listened to your feedback and after evaluating various options we have partnered with DHL Express to provide a fully tracked and very fast delivery service, normally within 1-3 working days for all orders, with all taxes and duties already paid by us.
In addition, for your convenience you can choose one of six different delivery options while your shipment is en-route.
- Choose your delivery date
- Authorize a signature release
- Leave with a neighbor, leasing office or security guard
- Collect from DHL ServicePoint or Locker
- Delivery to an alternate address
- Put your deliveries on a vacation hold
You get all of this for the relatively small cost of £19.99 GBP (approximately CA$34.00) for all orders.
*These are approximate Canadian Dollar costs as the currency rate may fluctuate slightly.
We offer an exchange rate selector and this will enable you to pay in Canadian Dollars.
Contact the Team
Please contact us by email via the contact page
If for any reason you feel that the item you have purchased is not suitable, please contact us on the above details within 14 days (this has now been extended to 90 days during the COVID-19 pandemic) and our team will give you instructions on how to return your item to us.